This Privacy Policy describes how Suzhou Jinboxin Shelf Co., Ltd. (trading as JBX Shelf, “we”, “us”, or “our”) collects, uses, and protects personal information submitted through jbxshelf.com and through our business inquiry channels. By using our website, you agree to the practices described in this policy.
1. Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- Submit an inquiry or quotation request through our contact or product forms
- Send us an email or communicate with us by phone or WhatsApp
- Subscribe to our company updates or marketing communications
- Request product samples, technical drawings, or catalogues
The categories of information collected in these contexts typically include: your name, company name and country, email address, telephone number, and the content of your message or requirements.
Information Collected Automatically
When you visit our website, certain technical data is collected automatically through standard web server logs and analytics tools, including IP address, browser type, pages visited, and device type. This data is collected in aggregated, anonymised form and is used solely for website performance analysis and improvement.
2. How We Use Your Information
- To respond to your inquiries — Processing quotation requests, answering product and technical questions, and providing after-sales support.
- To fulfil business transactions — Managing purchase orders, shipping arrangements, customs documentation, and payment processing.
- To communicate product and company updates — Sending product catalogues, new item notifications, or company news.
- To improve our website and services.
- To comply with legal obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with freight and logistics providers, payment processors, professional advisers, and law-enforcement or regulatory authorities only where strictly necessary.
4. Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to support basic site functionality and to understand how visitors interact with our content.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected: inquiry records 3 years, transaction records 10 years, analytics 26 months.
6. Your Privacy Rights
Depending on your country of residence, you may have the right to access, rectify, erase your data, or withdraw consent. To exercise any of these rights please contact us at info@jbxshelf.com.
7. International Data Transfers
JBX Shelf is based in the People’s Republic of China. When you submit an inquiry from outside China, your personal data is transferred to and processed in China.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal information, including HTTPS encryption and access controls.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
10. Children’s Privacy
Our website and services are directed at business professionals and are not intended for individuals under the age of 16.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated “Last Updated” date.